![]() Meet with Video / Meet without Video / Chat (these options only visible if the phone number belongs to an internal or external Zoom contact): Start an instant meeting or 1-on-1 chat with the contact.If the call was recorded, click the play icon to play the associated recording.Click the phone icon to call the selected number.For synced contacts, you'll see a general contact card with the name of the third-party service and all the phone numbers added to that contact.For internal and external Zoom contacts, you'll see the user's contact card and additional options to Chat or Meet.Hover over the profile picture for additional options if the phone number belongs to an internal, external, or synced contact.Hover over a voicemail entry for these options:.Click the phone icon if you want to call the number that left the voicemail.Hover over a voicemail entry and click the play icon to play the voicemail message.If you have access to a shared voicemail inbox, you'll see the name of the phone user, call queue, or auto receptionist below the caller ID.Voicemail messages marked with a blue dot haven't been played yet.If the number has a caller ID name or belongs to your internal or synced contacts, you'll see a name above the number.You can identify voicemail messages using the following: Voicemail messages are displayed in reverse chronological order with most recent messages at the top. Note: Your admin can restrict your ability to download or delete your voicemails.įollow these steps to play, download, or delete your voicemail messages. Policy settings for voicemail and voicemail transcription enabled by your admin.Zoom Phone license activated on your account.Zoom Desktop Client for Windows, macOS, or Linux, 5.5.0 or higher.Prerequisites for managing voicemail messages Shared voicemail inboxes can be viewed on the Zoom desktop client, mobile app, web portal, or desk phone. We recommend using the Zoom desktop client, mobile app, or web portal so you can better identify who the messages were left for. You can also share your voicemail inbox with other users in the same organization. For example, if you play a new voicemail message in the desktop client, it will also remove the notification icon on the mobile app. This includes the notification icon (red circle icon). Note: Voicemails are synced between the Zoom desktop client and mobile app. There is currently no storage limit for voicemails. You can also change your settings to disable voicemail during your business or closed hours and customize your voicemail greeting. Voicemail messages can be up to 5 minutes in length. Reach out to us if you have any questions or if you would like help deploying your phone system through Teams.If you have Zoom Phone activated on your account, you can play, delete, and save voicemail messages left by your callers. You could get creative with Outlook rules to direct incoming voicemails if you wanted to re-use this account for multiple AAs/CQs but please use at your own risk. You should be all set now to have incoming voicemails be directed to user’s Teams:Calls:Voicemail. Please note that this process will also work with a Call Queues Update your call flow to redirect to “ Person in organization” -> Select your new user account ( MainLineVM)Ī. We recommend making this update via the Microsoft 365 Admin Centerħ. Update your new user account ( MainLineVM) to forward to your newly created distribution list ( MainLineDL)Ī. ![]() Please note that this will only work for internal users as the voicemail messages do not have a properly formatted “From” address and external email servers will most likely block itĦ. Make sure to allow outside emails to be sent to listĪ. Create a new distribution list let’s call it MainLineDLĪ. Log into Teams as new user and update call settingsĤ. License appropriately with Microsoft 365 Business Basic & Microsoft 365 Business PhoneĢ. But what if you want those voicemails visible in the same Teams:Calls:Voicemail as personal voicemails? To accomplish this, you will need a phone system licensed user account dedicated for this task (currently about $25 per month: Microsoft 365 Business Basic & Microsoft 365 Business Phone)ġ.Create a new user account let’s call them: MainLineVMĪ. This is an excellent feature and will drop voicemails into your indicated Office 365 group visible in Outlook (desktop application, mobile, & web). Microsoft has recently introduced the ability for Teams phone system auto-attendants to have the ability to transfer unanswered calls to an Office 365 Group.
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